BUSINESS ANALYST
OVERVIEW
Business Analyst for Enclude?s cloud CRM offerings. This position
sits within the solutions implementation team, and reports into the
Solutions Implementation Manager.? The purpose of the role is to work
with our charity clients to gather, analyse and specify their system
requirements and to work with our solutions delivery team to ensure
the delivered solution meets the specified requirements.
DUTIES AND RESPONSIBILITIES
BUSINESS ANALYSIS
* Engage with the client and other key stakeholders to understand
their high-level business objectives and priorities
* Work with the client and other key stakeholders to gather and
assess detailed requirements/user stories with acceptance criteria
* Use data gathering and modelling techniques to identify ways in
which the charity can operate more effectively
* Develop innovative solutions to meet operational and strategic
changes of the charity
* Collaborate with the technical architect and solutions
implementation manager to produce a solution design
* Work with the client to ensure they understand and agree with the
solution specification
* Work with the system development team to ensure that the built
solution meets requirements
* Assist with test plan design and coordination of testing with end
users
* Review, assess and agree all solution design changes with the
technical architect and solutions implementation manager
* Create and maintain system specification documentation
* Create user manuals and training materials
* Run workshop and training sessions
* Meet with team members and stakeholders to identify and resolve
issues
CLIENT AND PRACTICE SUPPORT
* Provide support with the management and ongoing development of
client relationships
* Work with colleagues to take client feedback to enhance the client
offering
* Develop a deep understanding of Enclude product offerings
* Keep up to date with new Salesforce CRM features and functionality
and provide recommendations for process improvements
* Develop and apply sectoral and functional expertise to enhance the
value offerings to clients
* Promote Enclude?s products and services to clients
OTHER DUTIES
* Attend staff meetings.
* Any other tasks, consistent with your position.
REQUIREMENTS
_Essential_
* A suitable business analysis/business management /systems
development qualification/degree
* Work experience in a business analyst position
* Ability to work with colleagues and stakeholders to gain an
in-depth understanding of critical business requirements
* Ability to use data gathering and modelling techniques, and to
analyse data and draw conclusions
* Ability to develop innovative solutions for improved business
processes and solutions
* Sound knowledge, judgement, and expertise in evaluating the
implications of changes
* Good conceptual understanding of business systems and Client
Relationship Management (CRM) solutions. ?
* Good IT literacy and attention to detail.
* Excellent verbal and written communication skills.
* Highly proficient in spoken and written English.
* Excellent problem-solving, listening, and questioning skills.
* Excellent interpersonal skills and ability to connect with system
users in a wide variety of roles and with varied technical skills.
* Highly organised, good time management skills, with ability to
handle multiple tasks with excellent attention to detail.
* Ability to work as part of a team.
* An interest in and commitment to the ethos and work of Enclude
* Permission to work in the Republic of Ireland
_Desirable_
* Sectoral knowledge and experience.
WHAT WE OFFER
* A flexible, hybrid working environment - our teams split their time
between our office in Smithfield and their homes.
* Competitive Salary
* Excellent learning and development opportunities ? we actively
encourage and support our teams on their learning journey with
certifications in Salesforce and other tools. There are good
opportunities to develop a career path within Enclude.
* The opportunity to help a range of charities across Ireland
progress in their missions.
* You?ll be part of a friendly, supportive, and collaborative team
who recognise the impact technology can have on charities and who want
to use their skills in this area to help make a difference.
Applications for the position may be made by sending a CV with cover
letter clearly demonstrating relevant experience and suitability for
the role to **Apply on the website**.
?
CLOSING DATE FOR APPLICATIONS IS 5PM ON WEDNESDAY **APPLY ON THE
WEBSITE**TH JANUARY **APPLY ON THE WEBSITE**.
First round interviews are scheduled for Tuesday **Apply on the
website**th January **Apply on the website**.
_Enclude is an equal opportunities employer._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
